University of North Texas 
FAQ
How do I access UNT's VPN?
To access the VPN please refer to the documents listed below.
VPN Access for Windows
VPN Access for Macintosh
VPN Access for Linux
Why do I need to install and use the VPN client?
How do I install and setup a meeting in Zoom?
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How do I download available software to my UNT desktop or laptop on campus or remote?
Please read the Software Center Tutorial for instructions.
How do I remotely access my UNT campus desktop computer?
Please refer to the Remote Desktop Connection Tutorial.
How do I install Adobe Creative Cloud on personal devices?
Please follow the Installation procedure.
My Adobe products are not licensed. Why am I asked or how do I login to Creative Cloud?
Adobe has adopted a subscription service for licensing Adobe products rather than using licensing keys. This affected our campus licensing model. Licensing is managed with end user login. Please refer to the attached document for accessing Adobe Creative Cloud.
I am receiving Activation Error with Adobe and Creative Cloud. How do fix this?
How do I get Adobe products for personal home use?
The University of North Texas contract with Adobe allows faculty and staff to get home use copies. Please visit http://untsystem.onthehub.com and complete the registration. An email confirmation is received and the suite may be downloaded for a minimum cost. Please refer to the site for current pricing.
How do I create a digital signature in Adobe?
Follow the Instructions.
How can I access digital journals, articles, research databases while off-campus?
Please follow instructions in the Digital Research Database Access.
How can I install Microsoft Office 365 applications to my personal devices?
Please refer to the Installation of Office 365 on Personally Owned Devices.
My EUID password has expired. How do I reset my password?
Passwords can be reset by the owner of the account 24/7. To reset an expired EUID password click on the provided link "reset password" located here: ams.unt.edu . If additional assistance is required please contact the UIT helpdesk.
How do I purchase computer or computer related equipment?
Currently CENG IT Services supports DELL and Apple hardware. Faculty/Staff must contact CENG IT Services to purchase computers and computer related equipment (printers, scanners, peripherals). Students and Researchers must get approval from their faculty or department prior to requesting quotes for computer or computer related equipment. Please provide any specific hardware or software requirements to ensure hardware specifications can support the task(s).
How do I request installation or purchase of software?
ALL software requests must be submitted to CENG IT Services for approval prior to purchasing. This is to prevent purchasing software for already existing licenses. Students and Researchers must gain approval from their faculty or department prior to submitting purchase requests for software.
How can I get a "turnitin" account?
To get a “turnitin” account please contact CENG IT Services via the support address or requesting service webpage and the IT Manager will generate the account. Once the account is created an automatic message is sent to the requester confirming access to the site with instructions for login.
We have a new engineering student organization. How do we establish an organzational
website?
CENG IT Services would be glad to assist with setup of your organizational site. Please submit a request to our support team with a suggest/preferred name. We will work to get the site set up with initial development then turn over the content management to your organization.
How do I download and license Matlab for my personal computer?
The University of North Texas provides licensing for all faculty/staff and students to download and use Matlab on personal devices. Please visit the link below. Login requires EUID and password. Follow the instructions for creating an account if needed or login with existing credentials.
https://www.mathworks.com/academia/tah-portal/university-of-north-texas-292696.html
Who should I contact for IT support?
For engineering faculty/staff/students, CENG IT Services is always first point of contact. We can assist you directly in most cases via cengsupport@unt.edu. For requests that may require other support groups, we can easily direct you to the proper contact. For students who use other labs and resources on the main campus or outside engineering, please see a list of contacts for other specific support groups.